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FAQ
Important Information & Tips for Inkjet Cartridges

TIP #1
Store your inkjet cartridges upright !
This simple step solves 50% of printing problems. During shipping, cartridges tend to get thrown around and are not always in an upright position. This allows the ink to move to the opposite end of the cartridge where it retains in a sponge that's inside your cartridge. The problem now is that the ink must move all the way down the sponge to print. So please store the cartridge upright at least a few hours before installing.

TIP #2
Run your Printhead Cleaning function when installing !
When installing a new cartridge, make sure to remove any printhead tape and vent hole tapes that is on the cartridge. Place cartridge in your machine. You should always perform the printhead cleaning cycling on your machine 2-3 times in a row to get a good flow.

TIP #3
Fixing lines in print, faint colors or missing colors
(HP & Lexmark Cartridges Only)
Place 1/2 inch of hot water (not boiling water) from you tap into a paper cup or dish. Place the upright cartridge in the cup so just the small copper bottom printhead sits in the water. Let it soak for approx. 30 seconds. Remove cartridge and carefully dry the cartridges with a soft paper towel. You can add some Isphocal Alcohol to the water to make it a bit stronger if needed. Re-install the cartridge and perform the cleaning cycle before printing.

TIP #4
Getting full colors and flow.
If the above tips helped but you think you should be getting fuller colors try this. With you paint program or other, draw 3 large boxes. Make one box red, one box blue and the last yellow (and one black if that is a problem color). By printing the color boxes at the highest resolution (dpi) possible, this forces the cartridge to push the ink out at a greater volume and once a good flow is achieved, you shouldn't have another problem again with that cartridge.

TIP #5
Another great tip for priming cartridges
Take a paper towel and fold up several times to make it thick and soft and place it on a hard surface like your kitchen counter. Remove cartridge and place it on the paper towel with the printhead down (upright position). While applying even pressure pushing the cartridge down on the towel, rock the cartridge front to back. If you lift the cartridge up you should see small spots of ink on the paper towel. This motion pushes any dried particles out of the printhead so it can print properly. Perform the rocking several times before replacing in the printer and reprinting. Adding hot water to the towel also helps.

TIP #5
Last Resort but Useful
Just allowing the cartridge to sit upright in the printer overnight, also solves a lot of the problems encountered with the shipping. Gravity during the night will allow the ink to return to the bottom of the cartridge and it should work fine.

TIP #6
Light Keeps Blinking, Printer Won't Recognize Cartridge
Make sure you removed any printhead tape or protective clip on the cartridge. Ensure the back of the cartridge is free from any particles by wiping it with a damp paper towel along with the circuits the cartridge touches inside the printer. You can also unplug the printer while the printer is on and wait 2 minutes before plugging back in. This should reset the printer. Epson cartridges should not be removed, but make sure it is seated all the way down and unplug machine. Also, by following the cartridge installing utility on your printer driver will solve the problem.

ADDITIONAL INFO
Manufactured cartridges are just that, an original cartridge that is cleaned, refilled, tested, recleaned and repackaged. Although they may test print fine in our factory, they may have problems after being shipped through the postal system. The industry fault rates varies from cartridge to cartridge but as a whole, black remanufactured cartridges have a failure rate of approx. 2% and colors from 8-15%. We at cartridge-toner.net have the highest standards available and our fault rates are the best in the industry at less than 1% on blacks and 4-6% on colors, although some models vary slightly. Remember, color cartridges are the most difficult cartridge and we recommend customer to buy 2-3 cartridges rather than just 1. That way, if one has a problem on the weekend, you have a replacement while you send the faulty one back. Don't worry, we have a 100% 90 day money back warranty on cartridges less than 30% used, with an additional 90 day product guarantee for replacements (again, less than 30% used) and a postage paid mailer on the back of the box so it costs you nothing to return a cartridge.

If none of this works, you may use the pre-paid return mailer on the back of the box to send the cartridge back to us. Please refer to the Return Policy tab and follow the directions to process and return your cartridges.

Return your empty cartridges!

Returning your empty cartridges, helps preserve our environment and cuts manufacturing costs down.

 Apple, HP, IBM, Lexmark, Canon, Epson, Xerox and other manufacturer brand names and logos are registered trademarks of their respective owners. Any use of a brand name or model designation for a non-OEM cartridge is made solely for purposes of demonstrating compatibility. Coupons are not valid for OEM cartridges, solid ink, or media products.